SC License #ML115957 | Serving the Lowcountry (843) 505-0654 - Call Now

Privacy Policy

How we collect, use, and protect your information

Last Updated: March 2, 2026

1. Introduction

Heritage Air Heating & Cooling ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (heritagecooling.com) or use our HVAC services in Beaufort County and Jasper County, South Carolina.

2. Information We Collect

We may collect the following types of information:

Information You Provide

  • Name, phone number, and email address (via contact form or phone call)
  • Service address and property details
  • Service requests and descriptions of HVAC issues
  • Payment information (processed securely, not stored on our website)

Information Collected Automatically

  • Browser type and version
  • Pages visited and time spent on pages
  • Referring website or search terms
  • Device type and screen resolution
  • IP address and approximate geographic location

3. How We Use Your Information

We use the information we collect to:

  • Respond to your service requests and inquiries
  • Schedule and perform HVAC services
  • Send service confirmations, estimates, and invoices
  • Improve our website and services
  • Analyze website traffic and usage patterns
  • Comply with legal obligations

4. Analytics

We use Google Analytics 4 to understand how visitors use our website. Google Analytics collects anonymized data about page views, session duration, and user demographics. This data helps us improve our website and better serve our customers. Google's privacy policy governs their use of this data.

5. Cookies

Our website may use cookies — small text files stored on your device — to improve your browsing experience. These may include:

  • Essential cookies: Required for basic website functionality
  • Analytics cookies: Help us understand how visitors use our site (Google Analytics)
  • Security cookies: Used by our spam protection system (Cloudflare Turnstile)

You can disable cookies in your browser settings, though some features may not function properly.

6. Third-Party Services

We use the following third-party services that may collect or process data:

  • Google Analytics: Website traffic analysis
  • Cloudflare Turnstile: Bot protection on contact forms
  • Resend: Transactional email delivery for form submissions
  • Netlify: Website hosting

Each service has its own privacy policy governing the use of data.

7. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

  • With service partners directly involved in completing your HVAC service
  • When required by law or legal process
  • To protect the rights and safety of Heritage Air, our customers, or the public

8. Data Security

We take reasonable measures to protect your personal information, including SSL encryption on our website, secure email transmission, and limited access to customer data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications

To exercise any of these rights, contact us using the information below.

10. Children's Privacy

Our website and services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us: